Your questions, answered
Answers of the most frequently asked questions about our services, solutions, technologie, infrastructure, billing, privacy, security, support, maintenance etc...
What services does Broadway Web Services offer?
Broadway Web Services offers a wide range of services including eCommerce development, software development, web development, mobile app development, UI/UX development, social media marketing, search engine optimization (SEO), CMS-based solutions, reputation management, API development, CRM & ERP development, and SaaS development.
How can I contact Broadway Web Services?
You can contact us through our website's contact form, via email at [email protected], or by phone at +91-9810763314. Our team is available (10:00 AM to 7:00 PM - Everyday) to assist you.
Do you offer custom solutions tailored to specific business needs?
Yes, we specialize in providing custom solutions tailored to meet the unique requirements of each client. Our team will work closely with you to understand your business needs and develop a solution that aligns with your goals.
What industries do you serve?
We serve clients across various industries including but not limited to retail, e-commerce, healthcare, education, entertainment, hospitality, and manufacturing. Our diverse experience enables us to cater to a wide range of business needs.
How long does it take to complete a project?
Project timelines vary depending on the scope and complexity of the project. We will provide you with a detailed timeline and milestones during the project planning phase. Our goal is to deliver high-quality solutions within a reasonable timeframe.
What is your pricing model?
Our pricing model depends on the specific services and solutions you require. We offer competitive pricing and flexible payment options to accommodate your budget. Please contact us for a customized quote based on your project requirements.
Do you provide ongoing support and maintenance?
Yes, we offer ongoing support and maintenance services to ensure the continued success of your project. Our team will provide regular updates, security patches, and technical assistance as needed to keep your solution running smoothly.
Is my data safe and secure with Broadway Web Services?
Yes, we take data security and privacy seriously. We adhere to industry best practices and use advanced security measures to protect your data against unauthorized access, loss, or theft. You can trust us to handle your data with the utmost care and confidentiality.
Do you offer consultations before starting a project?
Yes, we offer consultations to discuss your project requirements in detail and demonstrate how our solutions can benefit your business. Contact us to schedule a consultation and learn more about our services.
eCommerce Development
What eCommerce platforms do you specialize in developing?
We specialize in developing custom eCommerce solutions tailored to your business needs. Whether you're looking for a Shopify, WooCommerce, Magento, or custom solution, we've got you covered.
Can you integrate payment gateways and shipping solutions into my eCommerce store?
Yes, we can integrate various payment gateways and shipping solutions to provide a seamless shopping experience for your customers.
Do you offer customizations to meet specific business requirements?
Absolutely! We understand that every business is unique, and we can provide customizations to meet your specific requirements and preferences.
Software Development
What programming languages and technologies do you use for software development?
We utilize a wide range of programming languages and technologies including but not limited to Java, Python, JavaScript, .NET, PHP, and more.
Can you develop both desktop and web-based software solutions?
Yes, we have expertise in developing both desktop and web-based software solutions to meet your business needs.
Do you provide ongoing maintenance and support for software applications?
Yes, we offer ongoing maintenance and support services to ensure your software applications are up-to-date and running smoothly.
Web Development
What types of websites do you specialize in developing (e.g., static, dynamic, e-commerce)?
We specialize in developing a wide range of websites including static websites, dynamic web applications, and e-commerce platforms.
Do you offer responsive design to ensure compatibility across different devices?
Yes, we ensure that all websites we develop are responsive and compatible with a wide range of devices including desktops, laptops, tablets, and smartphones.
Can you assist with website hosting and domain registration?
Yes, we can help you with website hosting and domain registration to ensure your website is up and running smoothly.
Mobile App Development
What platforms do you develop mobile apps for (e.g., iOS, Android)?
We develop mobile apps for both iOS and Android platforms to reach a wider audience and maximize your app's potential.
Can you help with app store submission and approval processes?
Yes, we can assist you with the app store submission and approval processes to ensure your app meets the required guidelines and gets published successfully.
Do you provide post-launch support and updates for mobile apps?
Yes, we offer post-launch support and updates for mobile apps to address any issues and introduce new features as needed.
eCommerce (grocery store) with Android & iOS applications
What features does your eCommerce solution for grocery stores include?
Our eCommerce solution for grocery stores includes features such as product catalog management, secure online payments, order management, delivery tracking, and customer account management.
Can you develop Android and iOS applications for my grocery store?
Yes, we can develop native Android and iOS applications tailored to your grocery store's requirements, providing a seamless shopping experience for your customers on both platforms.
How can I manage inventory and track sales using your eCommerce solution?
Our eCommerce solution includes inventory management tools that allow you to track stock levels, manage product listings, and generate sales reports to gain insights into your business performance.
Film Festival Events, Awards & Video on-demand System
What features does your film festival events solution offer?
Our film festival events solution includes features such as event scheduling, ticket booking, attendee registration, film submission, judging and awards management, and video on-demand streaming.
Can you customize the platform to match our branding and event requirements?
Yes, we can customize the platform to match your branding guidelines and event requirements, ensuring a seamless and personalized experience for your attendees and participants.
How can I monetize my film festival events platform?
Our platform supports various monetization options including ticket sales, sponsorships, advertising, and pay-per-view streaming, allowing you to generate revenue from your film festival events.
Online Courses, Tuition classes & Exams Platform
What features does your online courses and tuition classes platform offer?
Our platform includes features such as course management, student enrollment, live and recorded classes, interactive quizzes and assignments, progress tracking, and online exams.
Is your platform suitable for both individual tutors and educational institutions?
Yes, our platform is suitable for both individual tutors and educational institutions, providing flexible tools to create, manage, and deliver online courses and tuition classes.
How can I ensure the security and integrity of exams conducted on your platform?
Our platform includes robust security measures such as secure login authentication, proctoring options, question randomization, and anti-cheating mechanisms to ensure the integrity of exams conducted online.
General Technical Questions
What technologies do you use for development?
We use a variety of technologies including HTML, CSS, JavaScript, React.js, Node.js, TypeScript, and others depending on the specific requirements of each project.
Do you follow best practices for web development?
Yes, we adhere to industry best practices and standards to ensure high-quality, maintainable, and scalable solutions for our clients.
Hosting and Infrastructure
Do you provide hosting services for websites and applications?
While we don't provide hosting services directly, we can recommend reliable hosting providers and assist with the setup and deployment of your website or application.
What hosting platforms do you recommend?
We recommend hosting platforms such as AWS, Google Cloud Platform, Microsoft Azure, and Vercel for scalable and reliable hosting solutions.
Performance and Optimization
How do you ensure fast page load times and optimal performance?
We employ various optimization techniques such as code splitting, image optimization, lazy loading, and server-side rendering (SSR) to achieve fast page load times and optimal performance.
Do you perform website performance audits?
Yes, we offer website performance audits to identify performance bottlenecks and recommend optimizations to improve page speed and user experience.
Security
How do you ensure the security of websites and applications?
We follow security best practices including secure coding standards, data encryption, HTTPS implementation, input validation, and protection against common security vulnerabilities such as SQL injection and cross-site scripting (XSS).
Do you perform security audits and penetration testing?
Yes, we conduct security audits and penetration testing to identify potential security vulnerabilities and ensure that your website or application is protected against cyber threats.
Maintenance and Support
Do you provide ongoing maintenance and support for websites and applications?
Yes, we offer ongoing maintenance and support services to ensure that your website or application remains secure, up-to-date, and optimized for performance.
What is your response time for support requests?
Our response time for support requests varies depending on the severity of the issue, but we strive to address critical issues promptly and provide timely updates on the status of support tickets.
Payment Methods
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and other secure online payment options.
Do you support recurring payments for ongoing services?
Yes, we support recurring payments for ongoing services such as monthly subscriptions or maintenance plans.
Pricing and Quotes
How do you determine pricing for your services?
Our pricing is determined based on the scope of the project, the complexity of the work involved, and the estimated time required to complete the project.
Can I request a custom quote for my project?
Yes, we offer custom quotes tailored to your specific project requirements. Please contact us to discuss your project in detail and receive a personalized quote.
Invoicing and Billing
How do I receive invoices for services rendered?
Invoices for services rendered will be sent to you via email or through our client portal. You can also request printed invoices if needed.
What are your payment terms?
Our standard payment terms are Net 30 or 50% upfront, 50% upon project completion or Accroding to proposal we've given you. We require payment to be made within [mention number of days in proposal] of receiving the invoice.
Refunds and Cancellations
Do you offer refunds for services already rendered?
Refunds are handled on a case-by-case basis. Please contact us if you have any concerns about the quality of our services or if you wish to request a refund.
What is your cancellation policy?
Our cancellation policy varies depending on the type of service and the terms outlined in the contract or agreement. Please refer to your contract or contact us for more information about our cancellation policy.
Taxes and Fees
Are taxes and fees included in your pricing?
Taxes and fees may be applicable depending on your location and the nature of the services provided. Any applicable taxes and fees will be clearly outlined in your invoice.
Do you charge any additional fees for payment processing?
We do not charge any additional fees for payment processing. However, third-party payment processors may have their own fees which will be included in your invoice.
Data Collection and Usage
What information do you collect from users?
We collect information such as name, email address, contact details, and other relevant information necessary for providing our services or responding to inquiries.
How do you use the information collected?
The information collected is used to communicate with users, provide services, process transactions, improve our offerings, and comply with legal requirements.
Data Security
How do you protect user data?
We implement security measures such as encryption, access controls, firewalls, and regular security audits to protect user data from unauthorized access, disclosure, alteration, or destruction.
Is my data stored securely?
Yes, we store user data securely on servers with industry-standard security protocols and access controls to safeguard against data breaches.
Privacy Policy
Do you have a Privacy Policy?
Yes, we have a comprehensive Privacy Policy that outlines how we collect, use, disclose, and protect user information. You can view our <a aria-label="Privacy Policy of Broadway Web Services" href="/privacy-policy">Privacy Policy</a>.
How can I access and review your Privacy Policy?
Our Privacy Policy is readily available on our website. You can access and review it at any time by visiting to <a aria-label="Privacy Policy of Broadway Web Services" href="/privacy-policy">Privacy Policy page</a>.
Data Sharing and Disclosure
Do you share user data with third parties?
We may share user data with trusted third-party service providers who assist us in operating our website, conducting business, or servicing users, provided that they agree to keep the information confidential.
Under what circumstances do you disclose user data?
We may disclose user data when required by law, to protect our rights or property, or to enforce our policies, terms, and conditions.
User Rights
What rights do users have regarding their data?
Users have the right to access, update, or delete their personal information. They can also opt-out of receiving marketing communications or request the deletion of their accounts.
How can users exercise their rights regarding their data?
Users can exercise their rights regarding their data by contacting us through the contact information provided on our website or by following the instructions provided in our Privacy Policy.
Support Services
What types of support services do you offer?
We offer a range of support services including technical support, troubleshooting, bug fixes, software updates, and assistance with using our products or services.
How can I reach your support team?
You can reach our support team by [insert contact method, e.g., email, phone, live chat] during our business hours. We strive to respond to support inquiries promptly and provide timely assistance.
Maintenance Services
Do you provide ongoing maintenance for websites or applications?
Yes, we offer ongoing maintenance services to ensure that your websites or applications remain secure, up-to-date, and optimized for performance.
What does your maintenance service include?
Our maintenance service includes tasks such as software updates, security patches, performance monitoring, backup management, and content updates as needed.
Service Level Agreements (SLAs)
Do you offer Service Level Agreements (SLAs)?
Yes, we offer Service Level Agreements (SLAs) for our support and maintenance services. SLAs outline the level of service you can expect from us, including response times and resolution times for support requests.
What are your response times for support requests?
Our response times for support requests vary depending on the severity of the issue and the terms outlined in the SLA. We strive to address critical issues promptly and provide timely updates on the status of support tickets.
Software Updates and Upgrades
How often do you release software updates and upgrades?
We release software updates and upgrades on a regular basis to introduce new features, improve performance, and address security vulnerabilities.
Are software updates and upgrades included in the maintenance service?
Yes, software updates and upgrades are included in our maintenance service. We ensure that your software remains up-to-date with the latest features and security patches.
Emergency Support
Do you offer emergency support outside of regular business hours?
Yes, we offer emergency support services for critical issues that require immediate attention outside of regular business hours. Please contact us for assistance with emergency support requests.